Introduction
This Privacy Policy and Cookie Policy explains how collects, uses, stores, and protects personal data when you visit our website, contact us, request information, or book nail care services. We respect your privacy and process personal data in accordance with the General Data Protection Regulation (GDPR), applicable Australian privacy principles where relevant, and other privacy laws that may apply to our services.
Data Controller Information
The data controller for this website is , located at . You can contact us by email at info@quietforgeatelier.com or by phone at +61 2 8319 8056 for questions about this policy, your personal data, or our privacy practices.
Types of Data Collected
We may collect contact and appointment information such as your name, email address, phone number, company name if provided, appointment preferences, service interests, and messages submitted through our contact form. We may also collect technical data such as IP address, browser type, device information, approximate location derived from technical data, pages visited, referral source, and interaction data needed to operate and improve the website.
We do not intentionally collect sensitive personal data through this website. Please do not submit health information, payment card details, government identifiers, or other sensitive information through general contact forms unless we specifically request it through a secure channel.
Legal Basis for Processing Under GDPR
- Contract or pre-contractual steps: to respond to booking requests, service questions, and appointment-related communications.
- Legitimate interests: to operate the website, maintain security, prevent abuse, improve our services, and respond to ordinary business enquiries.
- Consent: to send optional marketing communications or use non-essential cookies where consent is required.
- Legal obligation: to retain records, respond to lawful requests, and comply with regulatory duties where applicable.
How Data Is Used
We use personal data to answer enquiries, arrange appointments, provide customer support, manage salon communications, improve website performance, maintain security, understand which services visitors are interested in, and comply with applicable legal obligations. If you opt in to promotional messages, we may use your contact details to send updates about services, availability, or offers. You can withdraw marketing consent at any time.
Data Storage and Retention
We keep personal data only for as long as necessary for the purpose for which it was collected. Enquiry and booking communications are normally retained for up to 24 months after the last interaction unless a longer period is needed for accounting, dispute resolution, legal compliance, or ongoing customer service. Technical logs are generally retained for shorter operational periods unless needed for security investigation. When data is no longer required, we delete, anonymize, or securely archive it.
User Rights
Where GDPR applies, you may have the right to access your personal data, request correction of inaccurate data, request erasure, request restriction of processing, object to processing based on legitimate interests, request data portability, and withdraw consent where processing is based on consent. You may also lodge a complaint with a competent supervisory authority. To exercise your rights, contact us at info@quietforgeatelier.com. We may need to verify your identity before completing a request.
Cookies Policy
Cookies are small files stored on your device that help the website function, remember preferences, and understand performance. We may use essential cookies for page navigation, security, form handling, and mobile menu functionality. These cookies are necessary and usually last for the browsing session or for a short operational period.
We may use analytics or performance cookies to understand aggregated visitor behavior, such as pages viewed and approximate traffic sources. These cookies help improve content and usability and may last from one session up to 24 months depending on the tool used. We may also use third-party media cookies when embedded video services are loaded; those providers may set cookies according to their own policies.
You can control cookies through your browser settings. Blocking some cookies may affect website features, embedded videos, contact forms, or navigation behavior.
Third-Party Services
Our website may use third-party services for hosting, form processing, embedded videos, fonts, analytics, spam prevention, and technical delivery. These providers may process limited personal or technical data on our behalf or as independent controllers. Examples may include video platforms for embedded media, form processing providers, and infrastructure services. We select providers with appropriate security and privacy commitments where practical.
Data Protection Measures
We use reasonable technical and organizational safeguards to protect personal data, including access controls, limited staff access, secure communication practices, data minimization, and routine review of website functionality. No website can guarantee absolute security, but we work to reduce risk and respond promptly to suspected privacy or security incidents.
Contact Information
For privacy requests or questions, contact at info@quietforgeatelier.com, +61 2 8319 8056, or .